Accessibility Statement

Last updated: August 2026

This Accessibility Statement explains how Legal Remedy Centre C.I.C. makes https://legalremedycentre.org.uk accessible to people with disabilities. We want everyone — including visitors who use assistive technology — to find information, start an enquiry, and contact us without unnecessary barriers.

In short: We are committed to WCAG 2.1 Level AA, test with keyboard and screen readers, and welcome feedback if you encounter any difficulty using our site. Contact us at info@legalremedycentre.org.uk and we will respond within five business days.

Our commitment

Accessibility is part of our mission to make legal help available to everyone. Legal problems are already stressful; your ability to use our website should not add to that burden. We design and maintain our public pages so that as many people as possible can perceive, understand, navigate, and interact with our content.

We follow the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 as a best-practice benchmark, even though as a private law firm we are not always legally bound by them. Applying these standards helps us serve clients with visual, motor, cognitive, and hearing impairments fairly.

Conformance status

We aim for conformance with WCAG 2.1 Level AA. WCAG defines three levels of conformance: A (minimum), AA (recommended for most sites), and AAA (enhanced). Level AA is widely recognised as the practical target for accessible public websites in the UK.

We assess conformance through automated scanning tools, manual checks, and periodic testing with assistive technologies. Some older documents in client portals or third-party embeds may not fully meet AA standards; we are working to improve these over time.

Measures we take

  • Semantic structure: pages use proper heading hierarchy (H1–H3), landmark regions, and lists so screen readers can navigate logically.
  • Colour and contrast: text and interactive elements are designed to meet minimum contrast ratios. We do not rely on colour alone to convey meaning.
  • Keyboard access: navigation menus, forms, buttons, and links are operable by keyboard. Focus indicators are visible when tabbing through the page.
  • Responsive design: layouts adapt to mobile, tablet, and desktop viewports without requiring horizontal scrolling at standard zoom levels.
  • Plain English: we write in clear language because readability benefits everyone, including people with cognitive disabilities and those for whom English is a second language.
  • Alternative text: meaningful images include descriptive alt text. Decorative images are marked appropriately.
  • Form labels: enquiry, contact, and intake forms use visible labels and error messages associated with fields.
  • Cookie consent: our banner can be dismissed with keyboard controls and does not trap focus.

Assistive technology

We test our public website with common assistive technologies, including screen readers (such as NVDA and VoiceOver) and keyboard-only navigation. We also check pages at increased zoom levels (up to 200%) to ensure content reflows without loss of information.

If you use assistive technology and encounter a barrier we have not identified, please tell us which software and browser you use. That detail helps us reproduce and fix the issue faster.

Known limitations

Despite our efforts, some limitations may remain:

  • PDF documents: some older PDFs uploaded to client portals may not be fully tagged for screen readers. We prioritise accessible formats for new documents.
  • Third-party content: embedded maps, payment widgets, or external links may not meet our standards. We choose providers with accessibility commitments where possible.
  • Live chat and portals: authenticated areas may include complex interfaces that are harder to simplify without losing functionality. We review portal usability with accessibility in mind.
  • Video: if we publish video content, we aim to provide captions. Not all legacy content may include captions yet.

We maintain a backlog of improvements and address high-impact issues as a priority.

Alternative formats and reasonable adjustments

If you need information from our website in an alternative format — large print, plain-language summary, or email instead of an online form — contact us and we will try to provide it within a reasonable timeframe. For clients with disabilities, we can discuss reasonable adjustments to how we communicate during your case, in line with our professional obligations.

You can also start an enquiry by email at info@legalremedycentre.org.uk or through our contact page if online forms are difficult to use.

Technical specifications

Our website relies on HTML, CSS, and JavaScript. It is designed to remain usable when JavaScript is disabled for essential content, though some interactive features (such as mobile navigation toggles) require JavaScript for the best experience.

We support recent versions of major browsers including Chrome, Firefox, Safari, and Edge. For the best experience with assistive technology, keep your browser and assistive software updated.

Preparation of this statement

This statement was prepared in August 2026 and is reviewed when we make significant changes to the website or our accessibility practices. It was last tested against WCAG 2.1 Level AA criteria using a combination of automated tools and manual review.

Feedback and contact

We welcome your feedback on the accessibility of https://legalremedycentre.org.uk. If you encounter a barrier or need content in a different format:

Please include the page URL, a description of the problem, and your contact details if you would like a response. We aim to acknowledge accessibility feedback within five business days and to propose a remedy or timeline where a fix is needed.

Enforcement procedure

If you are not satisfied with our response to an accessibility concern, you may contact the Equality Advisory and Support Service (EASS), which advises on rights under the Equality Act 2010. This is in addition to your right to complain about our legal services through our complaints procedure and the Legal Ombudsman.

Frequently asked questions

What accessibility standard does Legal Remedy Centre follow?

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. This includes requirements for colour contrast, keyboard navigation, readable text, and descriptive alternatives for non-text content.

How can I report an accessibility problem?

Email info@legalremedycentre.org.uk or use our contact form. Tell us which page you visited and what barrier you encountered. We aim to respond within five business days with a plan to fix the issue.

Can I get legal information in an alternative format?

Yes. If you need content in large print, plain language, or another accessible format, contact us and we will provide it where reasonably possible.

Read our Privacy Policy for how we handle personal data, or visit our Legal Notice for regulatory information.