Terms & Conditions

Last updated: August 2026

Introduction

These Terms & Conditions ("Terms") govern your use of the website at https://legalremedycentre.org.uk and the legal services provided by Legal Remedy Centre C.I.C. ("LRC", "we", "us"). By using our website or instructing us, you agree to these Terms.

Acceptance

By accessing our website, submitting an enquiry, or signing a client care letter, you confirm that you have read and accept these Terms. If you do not agree, please do not use our services.

Orders

An enquiry through our website does not create a solicitor–client relationship. A binding retainer begins only when you sign our client care letter and we confirm acceptance of your instructions. We reserve the right to decline work that falls outside our expertise or conflicts with our professional obligations.

Delivery Fulfilment

We will deliver legal services with reasonable skill and care, in accordance with SRA Standards and Regulations. Timelines depend on the nature of your matter; we will keep you informed of progress through your client portal and direct communication.

Fees and payment

Fees are agreed in writing before work begins, typically as fixed fees. You are responsible for paying invoices by the due date. Late payment may result in suspension of work. Disbursements (court fees, barristers, etc.) are charged separately where applicable.

Returns Refunds

Legal services are bespoke and not returnable in the conventional sense. If you cancel instructions before work has commenced, any advance payment will be refunded minus reasonable administrative costs. If work has started, fees for completed work remain payable. Refund requests are considered on a case-by-case basis.

Liability

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law. Subject to that, our total liability for any claim arising from our services is limited to the fees paid for the matter in question. We are not liable for indirect or consequential losses.

Warranties

We do not guarantee a particular outcome in any legal matter. Advice is based on the facts known at the time and applicable law, which may change. We warrant that services will be provided with reasonable skill and care by qualified solicitors.

Intellectual Property

Website content, branding, and materials we produce for you remain our intellectual property unless otherwise agreed. You may use documents we prepare for the purpose of your legal matter. You may not reproduce website content for commercial purposes without written consent.

Website use

You must not misuse our website, attempt unauthorised access, or submit false information. Content is for general information only and does not constitute legal advice until a solicitor–client relationship exists.

Complaints

If you are unhappy with our service, please contact us at info@legalremedycentre.org.uk. If unresolved, you may refer the matter to the Legal Ombudsman.

Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to your statutory rights.

See also our Privacy Policy, Cookies Policy, and Legal Notice.