How it works
How it works at Legal Remedy Centre: we've designed the process to be straightforward and stress-free. Here's exactly what to expect from the moment you contact us through to resolving your legal matter.
Tell us about your situation
Start by completing our online intake form. It's written in plain English — no legal terminology, no confusing questions. You just describe what's happened and what you're hoping for. It typically takes between 5 and 10 minutes. Everything you share with us is treated as confidential from the moment you submit.
- check_circle Available 24/7 — fill it in whenever suits you
- check_circle No account needed to start
- check_circle Saved progress so you can come back if needed
- check_circle Completely confidential from submission
We review your case
A qualified solicitor from our team reads every enquiry — we don't use automated filtering to decide whether your case merits attention. They'll assess the situation, identify the relevant area of law, and determine whether and how we can help. If there are gaps in what you've told us, we'll follow up with specific questions rather than asking you to start again.
- check_circle Every enquiry read by a qualified solicitor
- check_circle Response within one business day
- check_circle Honest assessment — we'll tell you if we're not the right fit
- check_circle No automated rejection
Agree fees and scope
Before any work begins, we'll send you a clear written summary of what we'll do, what it will cost, and what's not included. We offer fixed fees on most matters so you know exactly what you're committing to. There are no hourly rate surprises. You sign a client care letter digitally, and that's the basis of our agreement.
- check_circle Fixed fees wherever possible
- check_circle Full written scope and cost before any work starts
- check_circle Digital signing — no need to post documents
- check_circle Clear explanation of what's in and out of scope
We handle your case
Once instructed, your solicitor gets to work. You'll have access to a secure client portal where you can see case progress, upload documents, and message your solicitor directly. We send proactive updates at every significant milestone — you won't be left wondering what's happening. And if you have questions, just ask.
- check_circle Secure client portal with real-time case status
- check_circle Direct messaging with your solicitor
- check_circle Proactive updates at every milestone
- check_circle Secure document upload and storage
What makes our process different
Traditional solicitors often require an initial consultation at £200 or more before you know whether they can help. Our model flips that: you tell us your situation first, we review it at no cost, and only then discuss fees if we can assist. This saves you time and money, and ensures every conversation with a solicitor is meaningful.
We use technology to handle routine tasks — organising your initial account, extracting key facts from your description, and keeping your portal updated — so solicitors spend their time on legal work, not administration. That efficiency is how we keep fees affordable without compromising on quality.
If you are unsure whether your issue is something we handle, browse our legal areas from the main menu or read guides on our blog. Common enquiries include wrongful dismissal, housing disrepair, child contact arrangements, visa refusals, and creditor harassment. When in doubt, submit an intake form — describing your situation costs nothing and helps us give you a useful first response.
Every solicitor at Legal Remedy Centre is regulated by the Solicitors Regulation Authority. You have the same protections as with any high-street firm, including the right to complain to the Legal Ombudsman. Read more about us or explore our legal guides.
Frequently asked questions
How long does the intake form take?
Most clients complete our online intake form in five to ten minutes. You describe your situation in plain English and our system helps organise the key facts for a solicitor to review.
When will a solicitor contact me?
A qualified solicitor reviews every enquiry within one business day. They will contact you by email or phone with an initial assessment and next steps.
Are fees agreed upfront?
Yes. Before any work begins, we provide a written summary of scope and cost. We offer fixed fees on most matters so you know exactly what you are committing to.
Can I track my case online?
Once instructed, you receive access to a secure client portal where you can see case progress, upload documents, and message your solicitor directly.
Still have questions?
We're happy to answer anything before you commit to anything. Drop us a message or fill in the enquiry form.