How it works

We've designed the process to be straightforward and stress-free. Here's exactly what to expect from the moment you contact us.

01

Tell us about your situation

Start by completing our online intake form. It's written in plain English — no legal terminology, no confusing questions. You just describe what's happened and what you're hoping for. It typically takes between 5 and 10 minutes. Everything you share with us is treated as confidential from the moment you submit.

  • Available 24/7 — fill it in whenever suits you
  • No account needed to start
  • Saved progress so you can come back if needed
  • Completely confidential from submission
02

We review your case

A qualified solicitor from our team reads every enquiry — we don't use automated filtering to decide whether your case merits attention. They'll assess the situation, identify the relevant area of law, and determine whether and how we can help. If there are gaps in what you've told us, we'll follow up with specific questions rather than asking you to start again.

  • Every enquiry read by a qualified solicitor
  • Response within one business day
  • Honest assessment — we'll tell you if we're not the right fit
  • No automated rejection
03

Agree fees and scope

Before any work begins, we'll send you a clear written summary of what we'll do, what it will cost, and what's not included. We offer fixed fees on most matters so you know exactly what you're committing to. There are no hourly rate surprises. You sign a client care letter digitally, and that's the basis of our agreement.

  • Fixed fees wherever possible
  • Full written scope and cost before any work starts
  • Digital signing — no need to post documents
  • Clear explanation of what's in and out of scope
04

We handle your case

Once instructed, your solicitor gets to work. You'll have access to a secure client portal where you can see case progress, upload documents, and message your solicitor directly. We send proactive updates at every significant milestone — you won't be left wondering what's happening. And if you have questions, just ask.

  • Secure client portal with real-time case status
  • Direct messaging with your solicitor
  • Proactive updates at every milestone
  • Secure document upload and storage

Still have questions?

We're happy to answer anything before you commit to anything. Drop us a message or fill in the enquiry form.

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